Streamlining Operations and Increasing Customer Satisfaction has always been a concern to the pharmaceuticals industry.
Client:
Symbio Farma BV
Industry:
Pharmaceuticals
Helping Symbio Farma’s customers manage their pharmaceutical product data more effectively, with greater efficiency and accuracy. By providing users with a comprehensive set of features and tools, the application helps them save time and money, while also improving their overall business operations with our customer service and account management services.
CRM and Operations Web Application, CMS Website, Customer service and Account Management.
The Challenge
They have a vast customer base across countries which would be difficult to manage, the customers needed a personalised customer engagement for better experience and hurdle free ordering and purchasing facilities and needed to strengthen customer relations and drive business growth.
The Victory
We have made the web application user friendly and intuitive with a clean and simple user interface that makes it easy to navigate and use. it will help provide them with automated reports manage users and provide them with automated reports, The application is designed to streamline the process of managing pharmaceutical product data, making it easier for users to track inventory levels, pricing information, and other important data.
2
Supplier Based
User dashboard, Upload Required products [manual upload, Excel upload (bulk upload)
3
Administrator
Super admin, responsible (RP) admin, Medz admin.
4
Reports
Can be generated, invoice approval and Manage user transaction.
Our success recipe.
Putting customers at the center of everything you do. Understand their needs, and goals, and design solutions that address them effectively. Provide exceptional customer service and build long-lasting relationships.
The Medz Exchange Portal includes functionalities like:
1
Customer based
User dashboard, Upload Required products [manual upload, Excel upload (bulk upload)], listing of offers by different suppliers situated in EU, generating reports, User can counter the offer price and quantity, System generated (automated) purchase order, Ceser notification through automated emails.
“Working with Enigma soft has been a game-changer for our business. Their team of developers is highly skilled and knowledgeable, and they were able to deliver a custom software solution that exceeded our expectations. The level of communication and collaboration was excellent, and they were always available to answer our questions and address any concerns we had. We would highly recommend Enigma soft to anyone looking for a reliable and experienced software development partner.”
Director of Symbio Farma BV.
Outcome Statement
Medz Exchange is a powerful tool that helps Symbio Farma’s customers manage their pharmaceutical product data more effectively, with greater efficiency and accuracy. By providing users with a comprehensive set of features and tools, the application helps them save time and money, while also improving their overall business operations.
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