Poor communication between stakeholders, lack of collaboration, tracking issues, inefficient customer management due to manual processes.
Client:
Gas Direct
Industry:
Gas Industry
Enigmasoft Technologies proposed two custom CRM solutions: one for shippers and another for suppliers. The shipper CRM improved communication, collaboration, and tracking, while the supplier CRM enhanced customer management and streamlined procurement and also built a user friendly and informative website.
Website and CRM solution
The Challenge
The gas company faced several challenges in their operations, including:
-
Lack of communication and collaboration between stakeholders
-
Difficulty in tracking shipments and orders
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Inefficient manual processes for managing customer information
The Victory
Enigmasoft Technologies successfully delivered two custom CRM solutions to the gas company, helping to improve their operations and streamline communication between stakeholders. The shipper CRM and supplier CRM have been instrumental in helping the company manage their supply chain more effectively, resulting in improved efficiency and reduced costs.
Our success recipe.
EnigmaSoft Technologies implemented three key features to help the gas company improve its operations and streamline communication between stakeholders through their custom CRM solutions:
1
Integrated Communication Channels
EnigmaSoft Technologies developed an integrated communication module within the CRM solutions. This feature allows the gas company to communicate seamlessly with their stakeholders, including shippers and suppliers, through various channels such as email, instant messaging, and notifications. Ensuring timely and effective communication throughout the supply chain.
3
Customized Reporting and Dashboards
EnigmaSoft Technologies designed customized reporting and dashboard features to enhance the gas company’s decision-making and reporting capabilities. The CRM solutions generate comprehensive reports and visual dashboards that present real-time data on sales, inventory, supplier performance, and other relevant metrics. These reports and dashboards can be tailored to the specific needs of different stakeholders, providing a clear overview of critical information at a glance.
2
Supply Chain Tracking and Analytics
We, at Enigmasoft place customers at the core of our service offerings to ensure their needs and objectives are comprehended and catered to through the development of effective, cutting-edge solutions thereby striving for enduring relationships with our clientele leading to their businesses propelling further.
I recently worked with Enigmasoft technologies to build a website and develop a CRM for my company, Gas Direct. I am extremely pleased with the quality of their work and the level of professionalism they demonstrated throughout the entire process. From the initial consultation to the final product, Enigmasoft was dedicated to delivering a high-quality solution that met all of our needs.
The website they created for us is both visually stunning and user-friendly, making it easy for our customers to navigate and find the information they need.
Director, Gas Direct
Outcome Statement
Enigmasoft Technologies custom CRM solutions have been instrumental in helping the gas company to improve their operations and streamline communication between stakeholders. The shipper CRM and supplier CRM have provided a centralized platform for managing communication, tracking shipments and orders, and managing customer information. As a result, the gas company has been able to operate more efficiently and effectively, reducing costs and improving customer satisfaction.
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