Business operations & customer satisfaction are one of the biggest challenges of the telecoms industry.
Client:
Genius Telecoms
Industry:
Telecommunications
From seamless customer purchase journey through the responsive website with an unparalled UI/UX experience to hassle free management of their services within the customer portal and the app. With the custom-made customer relationship management system with enough depth to handle any ad-hoc situation with ease to seamlessly integrate with existing business processes and systems.
Bespoke CRM, Customer Portal, App & Website.
The Challenge
Their tariffs are backed by two different providers with vast difference in their API’s , documentation, pricing and integrations hence managing them in such a way that the process and the customer experience remains uniform & consistent.
The Victory
Their tariffs are backed by two different providers with vast difference in their API’s , documentation, pricing and integrations hence managing them in such a way that the process and the customer experience remains uniform & consistent.
1
Price comparison on every tariff.
We deeply researched the psyche of the target audience where our client was venturing, hence price comparison is a key feature that helps the customer is quick decision making.
2
Self care customer portal.
The customer portal & app are so easy to use that it has improved overall customer service, reduced support costs & tickets, customer experience & leads to improved conversions massively.
3
CMS tariff builder.
The CRM architecture we deployed has an amazing feauture for the operations team to create, update and map the tariffs in just few clicks without any dependency.
Our success recipe.
Their tariffs are backed by two different providers with vast difference in their API’s , documentation, pricing and integrations hence managing them in such a way that the process and the customer experience remains uniform & consistent.
Enigmasoft Technologies has been an invaluable partner for our business. Their customized solutions have helped us streamline our operations and improve customer satisfaction. The CRM provided by Enigmasoft Technologies has made it easier for us to manage customer data and respond to their needs quickly. The website and mobile application they developed for us have also improved our overall customer experience.
Director, Genius Telecoms
Outcome Statement
By implementing a custom-made CRM with enough depth, Genius Telecoms was able to revolutionise its customer experience & achieve remarkable results. Through seamless integration, streamlined operations, & data-driven insights, they empowered their team to deliver exceptional customer service, satisfaction & loyalty. This case study serves as an example of how telecommunication companies can leverage customized CRM solutions & user interface to transform their business and stay ahead in a competitive market.
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