Managing daily operations and making sure that consumers receive the best possible service is a difficult job.
Client:
Symbio Energy Limited
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Industry:
Energy
Helped Symbio Energy building a custom CRM system that was tailored specifically to our needs. This system allowed us to manage customer information and interactions more efficiently and effectively, which helped us provide better service for our customers.
CRM and Operations Web Application, Mobile Application, Customer Portal
The Challenge
The management of daily operations while ensuring that clients receive the best services is highly challenging.
The Victory
We collaborated extensively with the Symbio team to comprehend their operational procedures and business processes. We were in charge of overseeing the day-to-day operations of the business and making sure that each department was operating effectively. KPIs were also provided in daily and weekly reports, which helped the Symbio team efficiently track the performance of the business.
Our success recipe.
One of the keyways in which supported us was by building a custom CRM system that was tailored specifically to our needs. This system allowed us to manage customer information and interactions more efficiently and effectively, which helped us provide better service for our customers.
1
Customer Handling / Operational Services
Taking care of incoming and outgoing calls, handling complaints, ticket management, credit control and legal services, providing technical support, assisting with sales, assisting with billing and payments, providing general customer service, assisting with social media, installing electricity metres, setting prices, and producing internal and external reports.
2
Marketing Services
Content creation, social media management, advertising campaign design, market research, email marketing, creation of the overall marketing plan, affiliate marketing, and performance marketing are just a few of the tasks involved in marketing.
I am pleased to share my experience with Enigmasoft Technologies that provides support for information technology and customer service. Their team was incredibly professional and knowledgeable, and they were instrumental in helping me resolve several IT-related issues. Their technical expertise was also impressive. Whenever I had a complex IT problem that required significant attention their team worked diligently to find a solution. They were persistent in their efforts and never gave up until the problem was resolved.
Director, Symbio Energy
Outcome Statement
Enigmasoft Technologies was responsible for overseeing the daily management of the company’s operations and the efficient operation of each department. The software created made it easier to organise data. Additionally, KPIs were presented in daily and weekly reports, which enabled the Symbio team to effectively monitor the operation of the company. Enigmasoft Technologies regularly observed the company’s operations and made modifications to improve the overall effectiveness of the company.
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